Archive for the ‘peer learning’ Category

” Here is the BluePRINT for a Successful Company”,Insights from Colleen Howes, CEO of SABP Print Solutions on the Critical Mass Radio Show

August 30th, 2019 by Richard (Ric) Franzi, MBA



Serving Southern California since 1946, SABP Print Solutions has remained a family owned business with a reputation for customer service, integrity, and fast action. The President of SABP Print Solutions, Colleen Howes, joins us on the Critical Mass Radio Show to discuss her company’s history as part of our Summer Series, Fast Growth: Orange County Companies.

1. Prove yourself. Proving yourself when in an entrepreneurial state of operations can be one of the most challenging stages when it comes to gaining recognition and respect in the business world. This simple equation can take your business from the bottom to the top: Do what you say you are going to do+ when you say you are doing to do it+ have fair and honest pricing= success in partnerships and success for your business as a whole. Not everyone has that in their business model when first starting out or even when they achieve success, so by living and operating with integrity and respect for your clients and your operations is what will set you apart in the competitive market this is business. This will then ultimately lead to you proving yourself and gaining recognition from bigger companies that in turn will lead to greater growth opportunities.

2. Trust your instincts. If you think something is right in terms of your business then it probably is. A lot of companies, when they first start out are more willing to take chances and risks pertaining to their businesses because at that point they do not have anything to lose. However, as your company grows and expands and becomes more successful the ability for CEOs to take risks when it comes to their businesses decrease because they have a lot more value and stakeholders betting on their success. However, as a CEO it is your job to know when it is the right time to make changes and adapt with the times in order to uphold relevancy in the market.

3. It is hard to find good employees. A popular challenge we hear about on the Critical Mass Radio Show from an abundant amount of CEOs is how difficult it is to find employees that fit the culture of the company, have a great work ethic, and fit the job description. The main idea behind this is to take your time during the interview process and in most situations it is okay to be picky with the people you bring into your company. If you feel that the potential prospect you take on does not fit 100% of the criteria to qualify, (criteria being both the job requirements and work ethic) it is okay to decline them. Potential employees bring in resumes and examples of their work to interviews, and it is not enough to just look at the examples of their work, but to ask the right questions pertaining to their contributions on their work (if it was group work) or how long it took them to complete their examples. Asking the right questions can be the difference between gaining an outstanding employee or just another temporary employee.


Listen to our full interview with Colleen Howes on the Critical Mass Radio Show here:

” Digital Enhancements Are Not Just For Photos”, Insights from Tony Saldanha, Author of “Why Digital Transformations Fail” on the Critical Mass Radio Show

August 28th, 2019 by Richard (Ric) Franzi, MBA


In a world where everything is digital, using it to your advantage can come with great benefits, but not all prosper those benefits. The key reason company’s fail at digital transformations is because they do not undertake a focused discipline approach. Author of “Why Digital Transformations Fail”, Tony Saldanha joins us on the Critical Mass Radio Show to discuss a step-by-step discipline approach that is sure to make transitioning easier.


1.Define and understand digital transformation. As stated in the interview, there is so much hype around digital transformation that the true definition and understanding of what it means to be digitally transformed is not clear. CEOs, executives, business owners, entrepreneurs, and even the employees of a company need to understand that the true meaning of digital transformation according to Tony Saldanha is “the rewiring of your company to be successful”, this means in terms of pertaining to your business, your business model, internal operations, and the introduction of “smart” products into your business. By having/ introducing one or more of these components into your daily operations will guarantee the success of your company.


2. The digital transformation of a company must reside with the CEO. Digital transformation is a business strategy. Therefore, it must not only reside with the IT department and be made a situation for that team to make sense of. It must be a strategy that is set forth by the CEO and the CEO must maintain ownership of the decision to make a company become digitally transformed. The IT department is there to make sure the execution of the strategy is set forth in the right direction, but does not solely rest in their hands. In order to maintain success the CEO and executives must inherently take ownership of the new business model and see that all steps necessary are taken effectively and efficiently.

3. Make it an expectation to digitally enhance your company regularly. As business models continue to progress and succeed people get, in a sense antsy, about what the next enhancement will be and when it will be launched. For example, Netflix and Hulu are the digitally enhanced versions of Blockbuster. From there we got fast forwarding through commercials, and then the ability to live stream at any time of the day and on any device. As you can see as technology progressed the expectation for digital enhancement also progressed on both the consumer side and the business side. In order to maintain success and keep consumers interested digital enhancement is a necessity.


Listen to our full interview with Tony Saldanha on the Critical Mass Radio Show here:

“Valuable Information is Supplied by Big Data”,Insights from Brian Musil, CEO of Big Data Supply, on The Critical Mass Radio Show

August 25th, 2019 by Richard (Ric) Franzi, MBA

Big Data Supply Inc. is focused in the ITAD industry (I.T. Asset Disposition). Specializing in recycling I.T. items through reuse such as; data tape media, hard drives, data storage hardware, networking devices and telecom systems. They also offer data destruction services and third party maintenance on data storage and network hardware. Their vision is to reduce waste of 99.9% of the world’s IT materials by recycling and reuse, and energy generating disposal. Brian Musil President/ CEO joins us on the Critical Mass Radio Show to discuss his firm as a part of our Summer Series on Fast Growth: Orange County Companies.

1. Be humble and utilize resources. It is hard enough to own and operate a business but to be an entrepreneur trying to run a start up company is even harder.Therefore, it is so important to remember to stay humble and utilize the resources that are available to you at the time. Ever business has a starting point and a growth curve, the one that your business is currently at is exactly where you are supposed to be in order to achieve maximum growth and resources in the future. Stay positive, humble, and keep your end goal in mind as you take your business from level zero to level one hundred and achieve your goal.

2.Build your business on scalable system. EOS is the most reoccurring tool for entrepreneurs learning how to run, operate, and scale their businesses. With that however, it is important to be able to set a realistic scale for your business growth. Do not set unrealistic expectations of growth for your business because you will ultimately end up wasting valuable resources and labor in the process. Scale your growth and you may end up exceeding your own expectations in the process.

3.Hire people that have the same core values as you do. One of the hardest aspects of being an entrepreneur is hiring the right people to help you along the way. One of the easiest ways to get around this would be to hire people that share the same values and visions as you do. In other words do not rush the hiring process. In order for a business to be successful it needs employees that care about achieving the goals you have established as much as you do. Therefore, take the time to match the person to the job and not the job to the person.


Listen to our full interview with Brian Musil here:

“Respect Is A Best Practice”, Insights from Louis Carter, CEO of The Best Practice Institute on the Critical Mass Radio Show

August 25th, 2019 by Richard (Ric) Franzi, MBA


The fortunes of any business rest in the hands of its leaders and its people. But what really creates a workplace in which everyone thrives, is deeper than the latest engagement tool-it’s emotional connection. CEO of the Best Practice Institute and Author of In Great Company, Louis Carter is here to share the five ways to build expert tips and advice from within a business.

1. Respect is the new currency of the work place. For entrepreneurs and also any other person in the work force, respect is something that will either guarantee the success of your business or will be the one thing that ruins your business. Without respect, negotiations and deals with other companies will not work out in your favor and will also drive the customers respect for your business to the ground. In a sense respect is somewhat more valuable than the actual currency that a business brings in. The lack of the physiological safety when it comes to gaining the respect of others is recipe for disaster for yourself and your business.

2.Do what you say you are going to do. Just as respect is taking on a more powerful role, trust is just as important within a company. Building an emotional connection is only possible when you have trust and respect working together. Building a sense of trust within the workplace will guarantee the success of your business. Employees will want to work for someone they can trust and employers will have the support they need in order to make the best decisions overall for the company and the people who help run it. The trust that is then built and established will then feed off onto the customers that will then make them feel more comfortable conducting business with you.

3.People really do seek out emotional connections. Whether you are the customer or the employee of a company we all seek out the emotional connection that enables us to stay in a certain place i.e. the workplace. People seek out the emotional connections to products or services through questionnaires and sometimes interviews in order to gain a sense of how a product or service has impacted an individual in their daily lives. As much as we do not pay attention to it, companies continuously seek out the emotional connections from their target audiences in order to gain a feeling of belonging and achievement in the field in which they reside.


 Listen to our full interview with Louis Carter on the Critical Mass Radio Show here:

“Here’s The Point”, Insights from Jeff Curie, CEO of The Curie Point on the Critical Mass Radio Show

August 17th, 2019 by Richard (Ric) Franzi, MBA

Building a software business is a long, hard process and successful companies follow a maturity curve that must overcome three hurdles for long term, sustained revenue growth. Jeff Curie, Principal at The Curie Point, will break down three hurdles and explain how the most effective leaders change the goals of the sales, marketing and product teams in order to navigate through each hurdle. Jeff is a CEO-experienced entrepreneur who has built multiple software companies in So Cal using both recurring SaaS and enterprise license models.

1.The CEO must be open minded and a strong leader. The CEO/ executive teams are the ones that make a majority of the decisions when it comes to a company. Therefore, it is essential that those people remain open minded and be willing to accept constructive criticism and feedback on the current operations of the business. This will guarantee the success of the business in the long run as well as create a strong entrepreneurial opportunity that allows for more ideas to be shared and a greater chance for the people with good ideas to be heard.

 2.Look to other fields to help you with your current problems. It would be in your best interest to look to other fields to see how they solve/look at their problems. Even though they may not be in the same field as you, other people can provide advice and knowledge that may be applicable to your current situation. The power of peer learning does not stop with people who are in the same field and area of expertise as you are. There is always something to be learned and gained from others in a variety of fields that may help you when it comes to running your business.

3. Think like the customer. Be market driven and be open to being market driven. Many people, when coming up with a product, do not take into consideration the actual problem that people face on a daily basis, and instead think about themselves and the fact that since it is their idea they are right about what it can do for people. This ultimately removes that individual from the market and closes the door to understanding what people really want to buy. Instead of huddling in meetings with people who are in the same mindset as you are about your product, it is so important to get feedback from the market you are trying to reach and get a greater understanding of the product people want and the services people are seeking to obtain. This will generate an increase in sales and in satisfaction with your product.

Listen to our full interview with Jeff Curie on the Critical Mass Radio Show here:

“It Is Tuff Being an Entrepreneur”,Insights from Ryan Pribble, CEO of Tuff Toe on the Critical Mass Radio Show

August 16th, 2019 by Richard (Ric) Franzi, MBA


The origins of Tuff Toe take us back to 1975 to a baseball fan that was also a chemical engineer was working with NASA and created what would become the first version of Tuff Toe in his garage in Long Beach, CA. Ryan Pribble joins us on the Critical Mass Radio Show to discuss the journey from that garage to becoming the largest Pitcher Toe Plate and Boot protection product in the world!

1. Have a product that is just that good. Being an entrepreneur comes with a lot of challenges, and sometimes those challenges lie within running the business itself, however, if you have a product that is just that good, then the business aspect can always be worked out. Especially when growing organically, having a great product will allow the growth of your business to happen at an accelerated rate whether or not you have a business background.

2.Opportunity is everywhere. Opportunities are literally everywhere and sometimes they occur when you least expect it. In this case, the opportunity was in the clients themselves. Businesses tend to have a set of clientele in mind when creating a product, which is to be expected. However, when the clientele becomes isolated to one specific group of people then the opportunities become smaller and smaller. When creating a product it is important to think about a variety of people that would benefit from it. Opportunity is not always with partnerships and sales, sometimes it is within the clientele themselves.

3.Be willing to bet on you. In the world of business and marketing, tons of ideas are being thrown around every minute and it can be hard to get your idea to actually obtain traction and get out into the world as a physical product. However, you must be willing to bet on yourself if you feel that your idea is worth it and has the potential to benefit an array of people. Expect to get a lot of no’s but have the dedication to get to a yes. This holds true if you are someone that is not an entrepreneur as well. Getting your idea heard and noticed is one of the most arduous processes there is, but if the passion and drive are there then continue working at it until you get a yes and be willing to bet on you.


Listen to our full interview with Ryan Pribble on the Critical Mass Radio Show here:

” Serve Your Company and Your Clients First”, Insights from Matthew Greco, CEO of Serve First Solutions, on the Critical Mass Radio Show

August 16th, 2019 by Richard (Ric) Franzi, MBA

Serve First Solutions is an INC 5000 company that is designed to deliver business profitability to clients with expert focus on a variety of payment solutions. Matthew Greco joins us on the Critical mass Radio Show as part of our Summer Series on Fast Growth: Orange County Companies.

 1. Extend your company culture to your clients, not just your employees. Many companies believe that their services and/ or products are what make them unique in their space. Although that may be true for some, sometimes it can be as simple as extending the company culture to the “people who pay your bills”, i.e. your clients, and make it known that they are part of your company and help shape the direction and success of the business. This is a sure fire way to set your company apart from others within the same niche as your own.

2. Tow the line and stay the course. Although it is imperative that you as a business are nimble and adaptive, you must also take into consideration the thoughts and decisions made before that helped to shape the company into what it is today. Meaning that the mission statement of the company is something that anyone must hold great value in but be willing to tow the line at the appropriate time if you see an opportunity or a gain by doing so. Be able to recognize when it is time to pivot the company in another direction when need be.

3. Surround yourself with quality people that have already been through the growing pains of a business. Along with mentors, people who have been in the business since the very beginning will be able to cut your learning curve in half. People who have a greater knowledge and experience from within the business than yourself will almost guarantee your individual success in the company as well as the company’s success among competitors.

 Listen to our full interview with Matthew Greco on the Critical Mass Radio Show here:

“Move. The. Energy.” Insights from Remy Chausse on Critical Mass Radio Show and Podcast

August 10th, 2019 by Richard (Ric) Franzi, MBA


She’s quite possibly America’s first UNstuckologist. Remy Chausse has X-ray vision for seeing the trouble spots that exist in every situation, and better yet her creativity can transform that very same troubling situation! She is a best selling author and creator of The Get UNstuck Revolution!for extraordinary women with big dreams who are ridiculously unsatisfied with the status quo and want to dissolve the obstacles that are keeping them stuck.  She joins us on the Critical Mass Radio Show to discuss more of the powers of alchemy and the UNstuck Revolution.

1. The Unstuck Revolution. Helps people overcome challenging situations and/ or hardships. Whether this is at home, school, or even running a business, the Unstuck Revolution changes your perspective on tough situations and allows you to see the positive things within negative situations. Finding your inherent positive nature causes you to not get hung up in the energy (doubts, negative thoughts) of the situation and results in more critical thinking rather than emotional thinking.

 2. Look at the challenge ahead as a way of identifying a core value. In any given situation or even when running a business challenges are going to come up, in that situation do not look at the challenge as a barrier but as something that you identify with so that it will not be viewed as a barrier but rather a value. For example, if you are an entrepreneur and you like to exhibit a positive impact on your clients lives then you can take any situation in which your are in contact with a client, even if it is just introducing your self and identify that as a value. This will help any situation result in a lesson that will minimize your frustrations and also your barriers that are preventing you from reaching a particular goal.

3. Shift your energy.When everything seems to be falling apart and you feel as though nothing is going right, just looking for one positive thing in the midst of all the negative can begin to shift the situation in a positive direction. In terms of running a business this holds true as well. If you identify one positive thing that your business or the people helping you operate your business are accomplishing or have been doing well, then the overall situation that may lead to frustration and anger shifts with that and your whole outlook changes leaving a lasting positive impact.


Listen to our full interview with Remy Chausse here:

“Add A Little Vision To Your Business”, Insights From Mike Paton, EOS Visionary Worldwide

August 10th, 2019 by Richard (Ric) Franzi, MBA


Mike Paton works hard to give back-as an award winning speaker, best selling author, Certified EOS Implementer, and as the Visionary for EOS Worldwide. He discovered the Entrepreneurial Operating System (EOS) a little over a decade ago and instantly recognized the power of this simple way of operating a small business. He quickly became an ardent advocate of EOS, joined the Professional EOS Implementer Community, and committed himself to helping other entrepreneurs get the results they want from their businesses.

1.Visionaries are a great asset to have within your business. The visionary comes up with big ideas, keeps up with trends within your industry, and pushes through barriers. A visionary is someone that sees no limit to the company’s success and opportunities and ultimately comes up with ways to get the end goal achieved. Having a motivated visionary that is passionate about the business and the business’s mission can be the key component to groundbreaking accomplishments for your company.

 2.The EOS model is a visual illustration of the six key components that entrepreneurs struggle with from day-to-day. The “six key components of a truly great business” are symptoms that consist of the same problems, challenges, and obstacles that early entrepreneurs struggled with. By understanding the components you are able to recognize that challenges entrepreneurs face before they happen within your business, or before they become a huge problem. These components consist of the Visual, Component, the People Component, the Data Component, the Issues Component, the Process Component, and the Traction Component.

 3.The EOS process. A series of full day session around a conference table with the executive team teaching them how to implement the EOS process within their day to day routines, how to strengthen the six key components, and then the system has become their own way of operating their businesses. As an entrepreneur this system has proven to strengthen the core of the business and maintain focus on the issue that needs the most attention. The overall benefits of the system is that it provides a response to the common frustrations that many business owners experience on a daily basis, such as a sense of control over your business and a lack of profit.

Listen to our full interview with Mike Paton here:

“Integrity May Be The Secret to a Century Old Company,” Insights from Kelly Barmettler, CEO of Von Hemert Interiors, on the Critical Mass Radio Show

August 4th, 2019 by Richard (Ric) Franzi, MBA

Von Hemert Interiors has been consistent with bringing a reputable level o interior design and services, as well as, brand-name furnishings to their loyal following for nearly a century. Kelly von Hemert-Barmettler joins us on the Critical Mass Radio Show to share her family’s experiences with building and maintain their company’s impact and relevance in the Southern California market.

  1. You cannot be everything to everyone. In the business setting it is very easy to get sucked into the notion that you are supposed to be everything that the company depends on and you must have all the answers that will make everyone happy. However, as most of us know, that is not the case. When you are leading a company you must stick to the foundations that your company was built on and make decisions that will benefit the company and not individual people. Although not everyone will agree with your choices all the time, if you are confident that your choices are what is best for the company and will achieve success, then hold onto that and don’t be afraid to make choices and judgments that could save your company in the long run.
  1. Stick to your roots. It is important to understand and maintain the roots of your company but also allow for evolvement to take happen. As Kelly Barmettler said,” our company is really rooted in quality, fine furniture with complimentary interior design service to help you make a better decision.“ This is a perfect example of how a company can “stick to their roots” or to their mission statement but still find ways to adapt with the times and increase the level of customer satisfaction.
  1. Do everything with integrity.Actions speak louder than words especially when it comes to integrity. Employees, clients, andeven competitionwill follow as long as you lead by example. This guiding principle will also set you apart from the competition and make the overall experience for customers an all around success. By acting with integrity in every part of your business creates a sense of trust and also builds a willingness for people to stay, whether it be on a customer basis or an employee basis, integrity goes a long way and people will notice immediately.


Listen to our full interview with Kelly Barmettler on the Critical Mass Radio Show here:

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