Results, Not Reports: Insights from Andrew Rush of Carpedia on Critical Mass Radio Show

March 20th, 2019 by Richard (Ric) Franzi, MBA

Are you looking to improve your financial performance? Increase operating and financial
results? Build a stronger cohesive management team? Carpedia is the answer to your questions. Carpedia is a management consulting firm that delivers measurable results. Andrew Rush joined us for more details. Here are three takeaways from our time with Andrew Rush on Critical Mass Radio Show:

1. Measure through results, not reports. When it comes to determining whether your
strategies are effective, it is important to look at the implementation, not just the intention. Engage with your client on a deep level, and commit to making metrics better by a certain amount by time engagement is over. Celebrate the wins, mourn the losses, and feel the ups and downs with your client. This authentic, personal touch will add value to the services you provide, and serve as a differentiator in the market.

2. Clarify what area of the business to pinpoint, and HOW. While on Critical Mass
Radio Show, Andrew Rush explained that every client is unique in what they believe their biggest challenges are, and where they feel they can make the most gains. While the area of focus may make strategic sense, it is also essential to ensure that the specific problems and priorities in that area are the most effective ones to address. If not, it is crucial to take a step back, reevaluate, and put an updated plan in place. While some aspects of the business may seem to be the most dire upon first glance, it is important to “look under the hood”, so to speak, and embrace a more strategic, objective approach.

3. Trust is the foundation from which every great organization forms. Before you
can jump into working with your client, you must earn their trust. It is the organizational
leader’s responsibility to listen to the client and ensure that trust­based relationships are
built across all dimensions of the company. It is one thing to say that you believe in a
foundation of trust, but it is another thing to practice it. Implement an action plan, and
lay out the specifics of how you plan to cultivate trust in your firm. Embrace this cultural
shift as the deep rooted, involved process that it is.

Listen to our full interview with Andrew Rush here:


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